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Customer Support Center
Our customer service team is always ready to listen, assist, and resolve any inquiries related to products, orders, or services.
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Product Warranty
Warranty and Return Policy
Free Nutrition Consultation
DDA offers free nutrition consultation services with a team of experienced nutrition experts and doctors.
Customers can schedule an online consultation with DDA’s specialists to receive personalized guidance on nutrition plans and product selection that best fit their needs and health conditions.
We not only help customers choose the right products but also help them better understand their bodies — empowering them to build a healthy, balanced, and sustainable lifestyle.
Customer Support Center
DDA’s customer care team is always ready to listen and respond promptly to all inquiries, feedback, or support requests.
From order and delivery issues to product usage instructions and quality feedback — every request is handled with dedication, professionalism, and transparency.
We believe that customer satisfaction is the true measure of DDA’s brand value.
Warranty & Return Policy
I. Purpose & Commitment
To ensure the legitimate rights and interests of customers, DDA Vietnam Investment Joint Stock Company is committed to implementing a transparent inspection – return – refund policy, allowing customers to shop and use products with complete peace of mind.
II. Return Conditions
Customers may request a return or exchange in the following cases:
1. Errors during delivery
The product packaging is torn, scratched, cracked, or missing the seal.
Incorrect quantity, wrong model, or not matching the order.
Missing items, accessories, or gifts included with the order.
2. Manufacturer defects
The product has technical defects, incorrect quantity during packaging, or is damaged during production.
3. Special conditions
The customer experiences allergic reactions or health issues caused by the product, with confirmation from a medical facility.
The customer wishes to exchange for another product (subject to company approval).
Note: Please record a video when unboxing the product to ensure your rights in case of complaints.
III. Requirements for Returned Products
Products must remain intact with all labels, seals, and packaging, including gifts or accessories (if any).
Invoices or purchase receipts clearly stating product details must be provided.
Valid return period: within 3 days from the date of receipt.